Aims of the home

Ethos and Philosophy of Care.

Endeavour residential care home is “home from home” and our aim is to provide a homely atmosphere in which an individual can feel secure and contended in which he or she will be helped to lead as full a life as possible.



The aim of the “Endeavour Residential Home” will be to provide a warm, homely and therapeutic environment for the elderly.

To have a caring approach and to be able to recognise and assist in the daily living skills necessary to live an independent or semi –independent life, taking into account individual’s age and capabilities.



To encourage the residents to determine their own day-to-day programme and enhance their independence at the pace they can determine.

To encourage, develop and maintain the range of self-help skills within the residents.

To offer as many leisure and recreational facilities as possible for the use of residents and encourage the fullest use of these in house and external facilities.

To encourage the use of outside resources and community facilities.

To create a domestic environment and ensure that a home like atmosphere is created.

To assist the residents in every possible way and help to make them feel at home.




Policy on Privacy, Dignity, Choice, Fulfillment, Rights and Independence:

 These sets of standards and values within the home have been written especially for you and are an acknowledgement by the manager / proprietor of the home of your rights and responsibilities. The management aims to continually improve on the standards of care provided within the home in order to insure the service remains responsive to your needs and that you can retain confidence in the service provided. We would welcome any comments or suggestions from improving them. Your views can be expressed buy yourself, a friend, relative or an advocate acting on your behalf. These views would be highly valued and where appropriate acted upon.



Residents Rights.

We place the rights of residents at the forefront of our philosophy of care. Staff will adhere to the rights of residents as set out in the Human Rights Convention 1950. All residents have the basic rights of any other citizen in the community and staff will ensure recognition of confidentiality, race, culture, and social background. We seek to advance these rights in all aspects of the environment and the services we provide and to encourage our residents to exercise their rights to the full.



We recognise that life in a communal setting and the need to accept help with personal tasks are inherently invasive of a resident’s ability to enjoy the pleasure of being alone and undisturbed. We therefore strive to retain as much privacy as possible for our service users in the following ways

Giving help in intimate situations as discretely as possible.
Helping residents to furnish and equip their rooms in their own style and use them as much as they wish for leisure, meals and entertaining.
Offering a range of locations around the home for resident to be alone or with selected others.
To bring their own personal possessions in to the room and to provide locks to resident bedrooms following a risk assessment.
Guaranteeing residents privacy when using the telephone, opening and reading post and communicating with friends, relatives or advisors.
Ensuring the confidentiality of information the home holds about residents.



 We recognise that disabilities can undermine dignity. We will try to preserve respect for our service user’s intrinsic values in the following ways.

Treating each resident as a special and valued individual.
Helping residents to present themselves to others as they would through their own clothing, their personal appearance and their behaviour in public.
Offering a range of activities, which enables each resident to express himself or herself as a unique individual?
Tackling the stigma from which residents may suffer through age, disability or status.
Compensating for the effects of disabilities which residents may experience on their communication, physical functioning, mobility or appearance.



We are aware that our service users have given up a good deal of their independence in entering a group living situation. We regard it as all the more important to foster our service users remaining opportunities to think and act without reference to another person in the following ways.

Providing as tactfully as possible human or technical assistance when it is needed.
Maximising the abilities our resident retain for self-care, for independent interaction with others, for carrying out the tasks of daily living unaided and encouraged to manage their own personal affairs.
Helping resident take reasonable and fully thought out calculated risks, which is recognised as part of the standards and philosophy of care provided.
Promoting possibilities for residents to establish and retain contacts beyond the home.
Using any form of restraint on residents as per policies only in situations of urgency when it is essential for their own safety or the safety of others.
Encouraging residents to have access to and contribute to the records of their own care.




We want to help our service users to realise personal aspirations and abilities in all aspects of their lives. We seek to assist this in the following ways.

Informing ourselves as fully as each resident wishes about their individual histories and characteristics.
Providing a range of leisure and recreational activities to suit the tastes and abilities of all residents and to stimulate participation.
Responding appropriately to the personal, intellectual artistic and spiritual values and practices of every resident.
Respecting our resident’s religious ethnic and cultural diversity.
Helping our residents to maintain existing contacts and to make new liaisons, friendships, and personal or sexual relationships if they wish.
Attempting always to listen and attend promptly to any residents desire to communicate at whatever level.



We value resident choice and would help service users exercise the opportunity to select from a range of options in all aspects of their lives in the following ways.

Provide meals which enable residents as far as possible to decide for themselves where, when, and whom they consume food and drink of their choice.
Offering residents a wide range of leisure activities from which to choose.
Enabling residents to manage their own time and not to be dictated to by set communal timetables.
Avoiding wherever possible treating residents as homogenous group.
Respecting individual, unusual or eccentric behaviour in residents.
Retaining maximum flexibility in the routines of the daily life of the home.



Resident has sought admission to the home to avoid elements in their previous living arrangements, which threatened their safety or caused them fear. We, therefore, aim to provide an environment and structure of support, which responds to this need in the following ways.

Offering assistance with tasks and in situations which otherwise be perilous for residents.
Avoiding as far as possible the dangers especially common among older people, notable the risk of falling.
Protecting resident from all form of abuse and from all possible abusers.
Providing readily accessible channels for dealing with complaints by residents.
Creating an atmosphere in the home which residents experience as open, positive and inclusive.


Health and personal care.

We draw on expert professional guidelines for the services the home provides. In pursuit of the best possible care we will do the following.

Produce with each resident or advocate, regularly updated and implement a service user plan of care based on an initial and then continuing assessment.
Seek to meet or arrange for appropriate professionals to meet the health care needs of each resident
Establish and carry out careful procedures for the administration of resident’s medicine.
Residents right to receive access to community based medical services without the requirement to move on to a nursing home unnecessarily.
Resident right to the full range of paramedical services e.g. chiropody, physiotherapy, occupational therapy etc.
Establish and carry out a regulated system for the control and supply of all medication when it is required. To respect residents rights where residents are able to retain responsibility for their own medicine and G.P services
Take steps to safeguard resident’s privacy and dignity to all treatments from doctor’s, nurses or a paramedical person.
Treat with specials care residents who are dying, and sensitively assist them and their relatives at the time of death.


Daily life and social activities.

It is clear that service users may need care and help in range of aspects of their lives. To respond to the verity of needs and wishes of service users, we will do the following

Aim to provide a life style for residents, which satisfy their social, cultural, religious and recreational interest and needs.
Help residents to exercise choice and control over their lives.
Provide meals, which constitute a wholesome, appealing, and balanced diet in pleasing surroundings and at times convenient to residents.


Complaints and protection.

Despite everything that we do to provide a secure environment, we know that residents may become dissatisfied from time to time and may even suffer abuse inside or outside the home. To tackle such problems we will do the following.

Provide and when necessary operate a simple, clear and accessible complaints procedure.
Take all necessary action to protect resident’s legal rights.
Make all possible efforts to protect residents from every sort of abuse and from the various possible abusers.


The Environment.

We recognise that life in a communal setting, the physical environment, is very important. The physical environment of the home is designed for resident’s convenience and comfort. For a clean and healthy environment we will do the following.

Maintain the building and grounds in a safe condition,
Make detail arrangements for the communal areas of the home to be safe and comfortable.
Supply toilet, washing and bathing facilities suitable for the resident’s for whom we care.
Arrange for specialist equipment to be available to maximise resident’s independence.
Provide individual accommodation, which at least meets the National Minimum standards.
Resident has safe comfortable bedrooms, with their own possessions around them.
Ensure that premises are kept clean, hygienic, and free from unpleasant odours, with systems in place to control the spread of infection.


Civil Rights.

Being old, having disabilities and residing in a home can all act to deprive our service users of their rights as citizens. We recognise our residents place in society as fully participating and benefiting citizens in the following ways.

Ensure that residents have the opportunity to vote in elections and to brief themselves fully on the democratic options.
Preserving for residents full and equal access to all elements of the National Health Service.
Helping residents to claim all appropriate welfare benefits and social services.
Assisting resident’s access to public services such as libraries, and life long learning.
Facilitating residents in contributing to society through volunteering, helping each other and taking on roles involving responsibility within and beyond the home.


Choice of home.

Management recognises that every prospective resident should have the opportunity to choose a home, which suits his or her needs and abilities. To facilitate that choice and to ensure that our residents know precisely what services we offer, we will do the following.

Provide detail information on the home by publishing statement of purpose and a detailed services users guide.
Give each resident a contract or a statement of terms and condition specifying the details of the relationship.
Ensure that every prospective resident has his or her needs expertly assessed before a decision on admission is taken.
Demonstrate to every person to be admitted to the home that we are confident that we can meet his or her needs as assessed.
Offer trial visits to prospective residents and avoid unplanned admissions except in cases of emergency


Management and administration.

We know that the leadership of the home is critical to all its operations. To provide leadership of the quality required, we will do the following.

To ensure registered managers are suitable qualified, competent and experienced for the task.
Aim for the management approach, which creates an open, positive and inclusive atmosphere.
Install and operate effective quality assurance systems. To have accounting and financial procedures which safeguard resident’s interest.
Offer residents appropriate assistance in the management of their personal finances.
Supervise all staff and voluntary workers regularly and carefully.
Keep up to date and accurate records on all aspects of the home and its residents.
Ensure that the health, safety and welfare of residents and staff are promoted and protected.  

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